HR isn’t just managing work anymore. It’s redesigning it.
Maruf Ahmed, CEO of Dexian, believes AI agents are changing the relationship between HR and technology. Rather than forcing organizations to adapt their processes to the software they purchase, AI could allow companies to start with the work and build technology around it.
That shift could turn HR from a function that implements systems into one that helps architect how the business operates.
AI is changing the question HR should ask
Ahmed believes HR leaders will become deliberate architects of work. Instead of asking, “Where can we use AI?” he suggested leaders should ask: What are we trying to accomplish? Where does information move? Where do decisions happen? Can you identify where handoffs break down? And which steps require human judgment?
Onboarding offers a clear example. An AI agent could potentially coordinate actions across HR, IT, security, payroll, managers and new employees rather than simply answering a new hire’s questions.
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That changes the role of HR.
“Where adoption is about putting technology into an existing process; transformation is about redesigning the process because the technology has changed what’s possible,” Ahmed explained.
AI could give HR a stronger business case
HR has spent decades fighting the perception that it is primarily a cost center.
Source: www.inc.com
